Returns & Exchanges

At The Connected Shop, we stand behind the quality of our smart home technology and electronics. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your electronics in their original manufacturer packaging, including all manuals, cables, and accessories to ensure a valid return.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the device for functionality and condition, we will process your refund or ship your replacement within 5-7 business days.